When a customer calls a business for the first time, you have a great opportunity to make a lasting first impression. Use this sample business telephone script to help ensure all calls are answered the way you want! Employees who answer the phone should be trained.

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The phone should be answered with a positive greeting such as "Hello," "Good Morning," or "Good Afternoon," etc. Following the greeting the person who answers the phone should give his or her name and the name of the business or organization that is being contacted. Put on a smile before placing or answering a phone call.

When you answer the phone, be warm, enthusiastic, and professional. Your voice on the phone is sometimes the only impression of your company a caller will get. When answering the phone, welcome callers courteously and identify yourself and your organization immediately. Say, for instance, "Good morning.

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Try to answer the phone at your business on the third ring. Be warm and welcoming How fast and high or low you talk can determine how friendly your voice comes across. Use strong breaths to control your voice.

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How do the people at your business answer the phone? Here are six phone greetings that will enhance customer interaction.. 6 Phone Greetings for Business That Improve Customer Interaction. Join thousands of small business owners and startup founders who are gaining insights from our stories.

"If you are the owner of a small business, make sure that everyone who talks to customers on the phone or answers the business line is trained," said Gail Goodman, president of communications and.